In the event that your Cuddles on Call pet sitter is unable to reach your home due to severe weather with impassible roads, we will contact a nearby friend/relative (whom you have provided to us), and request that they take over care of your pets in our absence until we can resume service again. We will do everything we can to make sure your pet is taken care of in emergency situations like these, and we will keep you continually updated of these developments as they happen.